What better time than the Holiday Season™ to wrestle with a consumer-related moral dilemma? Let’s dive right in.
I shopped at the mall today—not my favorite activity. But the Holiday Season™ waits for no one, and so I gave my credit card a workout. At a department store I selected several items and prepared my credit card for further abuse.
A dim-looking young man welcomed me to the register and began scanning my items. He had some trouble with his machinery, and the most expensive item failed to ring up, a detail he failed to notice. When he was finished, he informed me that I owed him 25-something dollars—about a third of the true cost of my not-yet-purchased purchases.
Any competent employee would have recognized that the items on the counter could not possibly cost only 25-something dollars. But “competent” is not the word for this boy. He had no clue.
I had to make a split-second decision: pretend to be equally clueless and walk out with a 50-something dollar item I had not paid for, or inform him of his error and cough up the money?
What do you think I did? What would YOU do?